18 Dec 2015

Sticky Post By Charni Wiggins Posted in Blog Permalink

18/12/2015 Charni Wiggins

Our interview with BBC’s Apprentice Jenny Garbis

Sticky Post By Charni Wiggins On 18/12/2015

Written by our Product Development Apprentice – Amy Howard

After another successful Dragons Den, we had a few minutes to catch up with Jenny Garbis, former contestant on The Apprentice! Here’s what she had to say…

Given your experience on The Apprentice – what is the best piece of advice you could give to our hopeful Reboot Camp™ candidates?
Firstly, I’d say to make sure candidates have researched companies thoroughly and know what the company specialises in. Secondly, don’t be scared to put things into action, this is how things get done in business. Follow up a company once you have sent them an email even if they don’t reply, this shows initiative. Make sure your ideas are well researched and put these ideas into action, but make sure you understand your market! Just go for it. Never make excuses if something goes wrong, you simply should have done more research! Self teaching puts you one step ahead of the game, so do this as much as you can to put you in a better position than other candidates.

Achieving the highest grades in your year for your Business Studies course is pretty impressive. How did you do it?
I self taught and attended lectures & tried to work ahead. I started working at the age of 12 and I feel like this has driven me to be a motivated person, which has really helped in my studies. I made use of my time effectively, I didn’t play by the rules and I went with my instinct. With this advice in mind I left uni and completed my exams and coursework 3 months early and still got highest grades in my year …. All whilst holding down three jobs!

What do you want to do next with your new 1st Business degree under your belt?
At the moment I’m working at a tech start up, eventually I’d love to own my own business. But at the moment I am just building partnerships, achieving sales within a tech start up – which is really enjoyable and a great way to kick start my career.

What is your opinion on the University vs. Apprenticeships debate?
Although I went to University, I don’t think it’s necessary to do a degree. I hated my first year of Uni and even moved to a different University. When I went to Bournemouth I enjoyed it so much more. I found it more practical and even published my own book (based on my dissertation). But then again, Uni can be really useful. It was whilst I was at Uni that I made my business plan and that was something that was really valuable to me.

Where did the inspiration for your book ‘How to Fund a Startup: Renewable Energy’ come from?
From my business idea! Renewable energy is a big market and something I feel passionate about. My business idea was the main inspiration for my book, which was mostly taken from my dissertation. It was originally quite long so I made it much shorter and into an E-book which people can buy online.

Do you plan to take action on your wish to be involved in politics one day?
Yes! I feel very strongly about renewable energy and it’s something I would like to enforce nationally in the future. A while ago I tried to get into politics but I could only find an unpaid internship, which isn’t something I was prepared to do. I believe that whatever you’re doing, you should be paid for doing it.

If you had your own business – would you hire an apprentice? If so, why?
Yes! But I would want to find the right person who would add value to my business and I would want to be able to reward them well. I want to be able see great results from an apprentice and watch them develop.

What do you think some of the benefits to businesses hiring Apprentices could bring?
I think they would bring something new and something more interesting. I like that they can earn practical work experience at the same time as earning a wage. It’s good to know what an apprentice has changed about a former company and what they can do for the new company when hiring an apprentice and it’s great knowing that young people have changed businesses for the better!

What are your long-term career goals?
I would love to be a renowned entrepreneur and of course … WORLD DOMINATION!

Do you have an example of how you have failed but turned it around into something positive?
Well, I got fired after week 3 of The Apprentice and didn’t learn very much at the time but after watching it back I could see that I needed to learn how to lead a room of leaders. I need to improve translating my ideas from my head into words. This is really valuable to me seeing as I want to change the way people think about renewable energy!

What do you think is the 1 thing/most important employers look for when hiring a new employee/interviewing someone?
I recently read an article I particularly agree with – always follow your passion. So I think employers look for someone dedicated to their job area, who really love the role they are going for, together with drive and ambition. You can’t teach drive and ambition, you’ve either got it or you haven’t. I think that this is really important when employing somebody.

Tagged: Dragons Den, employer interview, interview, Jenny Garbis, renewable energy, The Apprentice, University vs Apprenticeships

IT Infrastructure Apprentice

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POSITION OVERVIEW

We are looking for a Junior IT Infrastructure Technician to support and provide monitoring of our network infrastructure. You will be part of a team that is responsible for maintaining and developing our IT infrastructure, so that it meets business objectives and SLAs.

We can provide the successful candidate a great platform to learn, with the potential for further certifiable training available to give them the tools and real-world experience to succeed.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

Gain an in-depth understanding of all aspects of the company’s operations and procedures
Learn to work with and configure (in development test environments) – install various network devices and services (e.g., telephony equipment, routers, switches, firewalls, load balancers, VPN, QoS)
Monitor performance and ensure system availability and reliability
Monitor system resource utilisation, trending, and capacity planning;
Provide support and troubleshooting to resolve issues;
Learn to work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure;
Update departmental documentation and ticketing system resources;
Work with engineers to implement security tools, policies, and procedures in conjunction with the company’s security team;
Liaise with vendors and other IT personnel for problem resolution;
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Excellent communication skills;
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C
Excellent communication and interpersonal skills these are required, and of fundamental importance
Capable of working in a fast paced, dynamic and highly collaborative environment
Excellent customer service orientation required, and successful prior customer service experience would be beneficial
Analytical skills and ability to solve problems
Competency in mainstream technologies including computer configurations, web browsers, the Internet, email

PAY

£200/week + reimbursement of travel costs

WORKING WEEK

40/week (Monday – Friday, 9:00am – 6:00pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

IT Support Apprentice

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POSITION OVERVIEW

The role is ideal for someone looking for their first job in IT or looking to gain further experience working in a corporate IT Team. Working with the existing helpdesk team to offer 1st line support over the telephone or on-site.

Supporting staff across multiple platforms (PC/Laptop/Tablet/Smart Phones) in a predominantly Windows environment, the successful candidate will have the interpersonal skills to work with the current team and have the confidence to handle incidents from the CEO down.

We can provide the successful candidate a great platform to learn, with the potential for further certifiable training available to give them the tools and real-world experience to succeed.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

Logging incidents and service requests;
Investigation and resolution (first time fix) of common desktop issues (e.g. printing issues, account lockouts, etc.);
Documenting new fixes and workarounds and ensure these are added to the Knowledge Base;
Admin Tasks e.g. create new users, action leavers, IT Procurement;
Upgrade and configure system software;
Reporting to 1st/2nd Line Support when necessary;
Use diagnostic tools to carry out non-routine diagnoses;
Analyse information to diagnose faults using a range of approaches;
Rectifying identified faults;
Working with engineers to configure and apply specified security tools to identify and prevent breaches of security;
Communicate effectively with customers to enable correct technical advice and guidance to be provided using email, telephone, face to face and remote support tools;
Follow organisational procedures for providing both proactive and reactive technical advice and guidance;
Liaise with external technicians and suppliers when necessary;
Any other duties as required.
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Excellent attention to detail, ability to follow instructions
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

Required:

Adhere to our in-house values and culture;
Team player/collaborative;
Customer Service oriented;
Logical, methodical and structured approach;
Personable, friendly and approachable;
Demonstrates honesty and integrity;
Positive attitude and ability to thrive in a fast paced environment;
Excellent communication skills, both oral and written;
A natural problem solver with excellent troubleshooting skills;
Drive for improvement to enhance business and personal credibility.

PAY

£200/week + reimbursement of travel costs

WORKING WEEK

40/week (Monday – Friday, 9:00am – 6:00pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Employability Skills

Delivered over the two weeks by our amazing tutor Rhi, she will support you on your basic work skills including interviewing, CV’s, understanding business process, teamwork and research.

Client Presentations

Every afternoon in the first week between 15:00-16:30, you have the chance to listen to our clients deliver short presentations followed by Q&A’s based on their company and the roles they are recruiting for.

Problem Solving

Monday morning week 2 sees candidates split into groups and are presented with a series of technical and non-technical problems that you’ll need to solve. Our clients will be moving around the teams to see how you approach problems and work within teams.

Dragons Den

A variation on the TV show. Split into teams with only 24 hours notice, you will pitch your tech business idea to a panel of clients (the Dragons). Clients will provide constructive feedback on the product, presentation skills and test your understanding.

Speed Interviews

A frantic afternoon on the penultimate day of Camp. Interviews with clients last for only 5 minutes which allows you to apply feedback from the previous interview to the next one. It’s an excellent way for you to have one-on-one time with a large number of employers.

The course will be led by key members of the Incredibly crew, so each applicant will benefit from real insights and experience from industry leading professionals, and really see how their work contributes.

In the afternoons our applicants spend time out at Work Trials and Interviews with the partners that they met during Reboot Camp. All with the goal of securing an Apprenticeship and being accepted onto the Tech City Stars programme.

For those that secure roles early with Tech City Stars they can start work immediately following Incredibly Skilled. For everyone else that successfully completes Reboot Camp and Incredibly Skilled they will continue to gain valuable skills through the Tech City Stars Work Experience programme.

You are eligible if…

Aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher.
Unfortunately, university graduates cannot apply.

Tech City Stars is proud to work in partnership with the Prince’s Trust to deliver Reboot Camp. Throughout the 7 week traineeship programme we team up with the fantastic folks at the Prince’s Trust to ensure that you get all the support you need. This includes additional mentoring, support with Maths and English and guidance on the right progression options for you. Check out the Prince’s Trust website for more information on the great work they do and to find out how their support makes Reboot Camp the best Tech Traineeship in the land!

More Info

App Developer Apprentice

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POSITION OVERVIEW

This is a fantastic opportunity to join a mobile app-builder who are seeing huge growth in this sector.

We are looking for passionate employees with drive and ambition. We want people with fire-in-their-belly and a can-do attitude. We are changing the game in mobile apps and are looking for people who are as ambitious and enthusiastic as we are.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

The primary duties involve managing the submission processes of apps to the Apple App Store and the Google Play store, including where necessary liaising with customers by email and telephone.
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C
No specific technical skills are required – building an app on AppsMe requires no coding skills and is as easy as setting up a Facebook page – but a strong knowledge of the AppsMe service will be necessary to deal with customer queries and issues efficiently.

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

IT Systems Developer Apprentice

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POSITION OVERVIEW

This is a fantastic opportunity for an ambitious individual to join an exciting and vibrant company and have the opportunity to work with experienced employees and develop your future career

You will be working for a start-up Software Company creating and improving modules in a proven Management System. Our clients are a Microsoft Silver ‘Design and Development’ partner so you will be working with the very latest technology.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Contribute to the design and development of websites in line with client brand guidelines as well as producing original work
Apply knowledge and understanding of HTML, JavaScript, PHP and other languages to web development projects, maximising user engagement and functionality
Have the willingness to keep up to date with changing technologies and web development best practice
Contribute to a positive working atmosphere as a positive team
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Someone with the ability to communicate regularly and effectively, and to respond to internal and client-driven messages
Someone who can manage own time effectively
Someone who is a reliable, enthusiastic and has a passion for software
Some technical management skills would be an advantage (server, email, etc)
Someone who ideally has 7 GCSE’S (C grade and above) including English and Maths
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Java Developer Apprentice

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POSITION OVERVIEW

We are looking for a Junior Java Developer who is keen to develop their career and get their teeth stuck into the wonderful world of IT Development.

You will be part of a talented software team that works on mission-critical applications. You will be responsible for Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Using web technologies such as JQuery, JSON, Ajax, HTML5 / CSS3 and JavaScript on a daily basis
Deliver projects into production
Gain exposure to modern development processes and technologies
Develop new functionality in test based approach
Bug fix and maintain existing code base
Offer support to the user base
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Must have some Java programming experience (developing in your own time, sizeable University project, commercial experience)
Familiar with UNIX / Linux Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Junior Business Intelligence Developer

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POSITION OVERVIEW

Initially, the successful candidate will be working as part of our business intelligence team, working in-house on our framework, which is a cloud-based multi-client business intelligence suite, but when sufficient experience is gained the candidate may be working with one of our onsite client teams.

We are looking for somebody with drive to make a change and work within a dynamic environment. You will be working in a team of both junior and senior developers to provide end to end solutions.

Desired skills and experience:

Experience of database programming
Experience in one or more industries
Data, business and/or information analysis
Works well under pressure
Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

During the placement, you will have the opportunity to develop skills and be involved with in the following areas
Microsoft SQL Server 2012/2014 databases
Programming in T-SQL and SSIS for 2012/2014 database technologies
Monitoring data loads
Analysing and fixing problems when they occur
Engaging with clients over system and fix statuses
Performing enhancements to client implementations
Investigation of new database and presentation layer technologies as needed by the business
Work in a rapidly changing environment, as a junior member of a small dedicated and specialist team
Perform unit testing, system testing and quality assurance
Comply with company policies and procedures on Health and Safety, Safeguarding, Equal Opportunities and undertake relevant training in these areas to ensure competence and compliance
Any other duties as may be reasonably required within a small company context
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties
Any other duties as may be reasonably required by the purview of the post

Key Candidate Attributes:

A passion for technology and data
A willingness to learn new technologies
Self-motivating and proactive nature, able to take on ownership of tasks
Strongly analytical
Extremely organised and with a strong attention to detail
Able to communicate to clients at all levels
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Experience of some programming langauges.
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Junior GIS Infrastructure & Data Handler Apprentice

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POSITION OVERVIEW

The main purpose of the role will be focused on providing support to the Infrastructure Architecture, Planning & Deployment department. This will involve performing different Geographic Information Systems related tasks such as migrating data from different sources to our one in-house network inventory system using various tools, which will include but not limited to Google Earth, QGIS and MapInfo.

Another aspect of the role will be to assist the Infrastructure Planning team in compiling GPON access infrastructure design documentation across various cities in Africa and ad-hearing to enforce GROUP planning standards and efficiency.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
Some understanding or knowledge of programming languages, such as, C# and SQL. Knowledge of any other languages will also be looked upon favourably

MAIN DUTIES AND RESPONSIBILITIES:

Find, capture, analyze and migrate different data sources from global operational facilities.
Interpret data sources and supply to management with specific formats and deliverables.
Use in-house system software to record and analyse data specific to network data and Inventory.
Provide support to the Infrastructure Planning team, helping to produce the planning packs and documentation for end-to-end designs of Civils (Underground) or Aerial infrastructure for GPON/FTTH deployments.
Assist in compiling customer premise survey requests for the local Field Planning teams and once received, input completed premise survey data into the network inventory database.
Transfer legacy Fibre Cabling and Splicing records into the network inventory database, ensuring that all data migrated is to a high degree of accuracy.
To prepare training in C# for members of the team that need additional skills.
To create high quality professional maps to specification upon request by the GIS Infrastructure Records Manager using available GIS systems.
Create bespoke reports using in-house systems to provide knowledge to senior management with regards to data migration and capture.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Comply with company policies and procedures on Health and Safety, Safeguarding, Equal Opportunities and undertake relevant training in these areas to ensure competence and compliance.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
A meticulous attention to detail
Ability to follow instructions

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C
Ability to use Microsoft effectively
Positive approach to learning and gaining new skills through teamwork

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Junior Programmer Apprentice

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POSITION OVERVIEW

To make changes to our clients’ core system product; based on customer or internal requirements and to code new changes or adapt existing areas of the system.

You will be excited by programming and want a worthwhile career in this industry.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Complete allocated jobs within specified pre-agreed target times. Ensure escalations are made where necessary.
Complete allocated jobs to a quality standard.
Testing of own code changes.
Adhere to the company’s policies and procedures in relation to confidentiality of client data and the Data Protection Act.
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Excited by programming
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Good, demonstrable, knowledge of any programming language
Ability to analyse, investigate code
Ability to communicate clearly and effectively using a telephone
Keyboard skills
Ability to work in a customer-focused environment
Proven ability to quickly assimilate complex information
Ability to understand complex computer software systems and the business processes they support
Good analytical and interpretative skills
Accurate, with meticulous attention to detail
Excellent written and verbal communication skills, explaining complex subject matters to non-technical users
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

QA Engineer

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POSITION OVERVIEW

This role requires diligent quality assurance of our products – not just performing sets of tests but analysing the products’ look-and-feel and ease-of-use as though you were a customer, writing test scripts and assisting the Support team with customer issues.

You will be working within a small and highly focused team, in a dynamic work environment that gives plenty of opportunities to get involved in all aspects of our internal and external projects.

All our staff have a high degree of individual responsibility for their work, so we are looking for people who are confident working with customers, whether by phone, email or face-to-face.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels
Some experience in scripting languages – Bash, Ruby, Python

MAIN DUTIES AND RESPONSIBILITIES:

Use of scripting languages – Bash, Ruby, Python
Troubleshooting and problem solving
Quality Assurance of products
Analysing products’ look-and-feel and ease-of-use as though you were a customer
Writing test scripts
Assisting the support team with customer issues
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Comply with company policies and procedures on Health and Safety, Safeguarding, Equal Opportunities and undertake relevant training in these areas to ensure competence and compliance.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions
A strong interest in mobile application design and usage
Willing to work outside normal hours
Eligible for, and willing to undertake, UK security clearance vetting
Must be a UK citizen

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C
A methodical approach to analysing issues and problem solving
Proactive and results driven personality willing to investigate new ways of doing things to achieve goals in a timely manner

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Software Developer Apprentice

Apply

POSITION OVERVIEW

You will be working on various start up projects and will get a hands on experience in deploying web and mobile applications. You will learn how to work in an agile environment and work closely with the founder of the business.

This is your opportunity to get in at the ground level and be a big contributor in London startup scene. We are a small team and have a real flexible work environment.

Desired skills and experience:

Experience with Angular JS and IONIC will be advantageous but not necessary
Excellent written and verbal communication skills
Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Be responsible for developing and testing new features
Reporting to a Senior Developer, who will be your mentor and manager, and will provide training, support and guidance
Having the opportunity to work in the customer support area
Dealing with customers over the phone, by email and via our service desk
Responsible for providing outstanding customer service, taking ownership of issues, and ensuring timely problem resolution
Learning to identify and troubleshoot common issues, and will escalate them to our second line as required
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties
Any other duties as may be reasonably required by the purview of the post

Key Candidate Attributes:

Passionate and totally loves coding
Self-starter and able to work independently
Not afraid of trying new things
Doesn’t take NO for an answer
Willing to grow with a startup
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Knowledge of external API integration using Ruby
Experience with any Ruby on Rails open source CMS
Knowledge of creating JSON API with Ruby
Understanding of AWS
Experience with GIT or similar
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Software Support Technician

Apply

POSITION OVERVIEW

We’re in need of an enthusiastic and talented young Software Support Technician to support our small, but growing team.

On completion of this apprenticeship the candidate will have gained valuable knowledge, skills and techniques of software engineering, web development and project management. These skills, knowledge and work experience could then be transferred straight on to the workplace.

Desired skills and experience:

An understanding of at least one operating system
Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
Knowledge and understanding of at least one of the following: PHP, HTML, CSS, SASS, JavaScript, Java, C++, VB, MySQL

MAIN DUTIES AND RESPONSIBILITIES:

Writing test scripts and helping to test new features.
Dealing directly with our customers to resolve their support queries, both verbally and written, in a helpful and professional manner at all times.
Working alongside with other developers on new projects or existing projects
Liaise with clients to investigate and produce requirements for a project.
Create test cases.
The role will include the creation/run of multiple test cases; tracking/maintaining defects reporting, monitoring/reviewing process.
You will be expected during your Apprenticeship to clearly articulate scenarios causing software defects; both verbally and written.
Designing techniques and testing strategies.
Continuously contributing to the team and development.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail
Can handle pressure

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

40/week (Monday – Friday, 9:00am – 6:00pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

IT Systems Developer Apprentice

Apply

POSITION OVERVIEW

We’re in need of an enthusiastic and talented budding software tester to join our team.

You will be working with a team of developers and product specialists to deliver product releases following an agile development methodology. This is a unique opportunity to join a rapidly expanding team and to work closely with people who have many years’ experience in software development, thereby fast tracking your path to becoming a top class tester.

Desired skills and experience:

• Knowledge and understanding of at least one of the following: Outlook, Excel and Word. Jira and GitHub. iOS, Android, Windows and Mac OSx. Html, CSS and Javascript.
Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Work with the developers and product owners to craft world class software
Liaise with product owners and developers to produce testing strategies and test plans for new features and products
Ensure all software errors are identified and logged effectively
Ensure all aspects of work meet customer expectations and company quality standards
Ensure a good level of teamwork, highlighting issues in good time and proactively suggesting solutions to resolve problems and improve processes
Assist with resolution and reproduction of user software problems
Take ownership of personal development by dedicating themselves to constant improvement through personal study and company provided resources
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn and contribute to constant process improvements
Can handle pressure
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Competent technical skills
Capability of working towards tight deadlines
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Web Developer Apprentice

Apply

POSITION OVERVIEW

We are looking for an outstanding Web Developer to be responsible for the coding, innovative design and layout of our website. You will build our website from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.

You will be producing not just the look of the website, but determining how it works also.

Desired skills and experience:

JavaScript
C#
Interest in app design
Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

Put in measures to deal with user access and security
Focusing on coding – different projects will be assigned to the candidate
Web-based management roles
Comply with company policies and procedures on Health and Safety, Safeguarding, Equal Opportunities and undertake relevant training in these areas to ensure competence and compliance
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so
Any other duties as may be reasonably required by the purview of the post

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Knowledge of HTML
Knowledge of CSS
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

40/week (Monday – Friday, 9:00am – 6:00pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

1st Line Support Apprentice

Apply

POSITION OVERVIEW

We would like a 1st Line Support Apprentice to work in a best practice service management environment.

Effectively operating in a first line capacity, your primary responsibility will be to provide telephone & remote diagnostic application support for a range of applications & products.

Of key importance is an ability to take responsibility for the ownership, progression & resolution of incidents.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

To maintain motivation and focus within a highly technical team.
To answer and resolve all customer enquiries and issues received at the front line.
To work closely with the other Technical Advisers within the team to ensure the smooth. functioning of in-house database systems.
Use the help desk call logging database to record and track progress of problem resolution, and to identify repeating incidents and escalate to the Senior and or developers as necessary.
To keep up to date with changes and advances in the IT Industry and systems development.
Investigation and resolution (first time fix) of common desktop issues (e.g. printing issues, account lockouts, etc.)
Admin Tasks e.g. create new users, action leavers, IT Procurement.
Upgrade and configure system software.
Reporting to 2nd Line Support when necessary.
Use diagnostic tools to carry out non-routine diagnoses.
Configure and apply specified security tools to identify and prevent breaches of security.
Any other duties as required.

Key Candidate Attributes:

Good analysis skills
Keen and willing to learn
Excellent attention to detail, ability to follow instructions.
Excellent written and verbal communication skills.
Skills in problem solving, organisation and planning.
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel.
5 GCSE’s at grade A* to C.

Required:

Application Support
Customer Service Skills
Able to provide technical support and have good knowledge.
Logical, methodical and structured approach.
Personable, friendly and approachable.
Demonstrates honesty and integrity.
Positive attitude and ability to thrive in a fast paced environment.
Excellent communication skills, both oral and written.
A natural problem solver with excellent troubleshooting skills.
Drive for improvement to enhance business and personal credibility.

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Client Services Apprentice

Apply

POSITION OVERVIEW

We are looking for an apprentice to fulfil a client services role to work to resolve problems and ensure that products are delivered timely and as expected. You will ensure client satisfaction for products and services and resolve any customer complaints that may arise, although we strive to keep this as a minimum.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone and e-mail.
Offering advice to end users and customers on all areas of IT, troubleshooting and ensuring desk standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
Help to implement and improve processes and procedures within the team allowing strong service focused deliverable’s.
To improve users’ confidence in the use of computer software, being empathetic to a variety of new and experienced learners needs.
Provide information in line with knowledge base to assist the second line support team when contacts are unreasonable.
You will manage tasks and activities which may require adjustments to priorities in order to satisfy business needs.
Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
Adherence of all Manpower policies and procedures in the employee handbook and other site specific policies and procedures including but not limited to: absence reporting and dignity at work.
Adherence of all policies and procedures which are relevant to contingent workers such as security training and site health & safety.
Any other relevant/related tasks as required by the needs of the business.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions
Experience in a customer service role
Experience in an IT/IT service environment
Experience in a contact center environment

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Helpdesk Support Apprentice

Apply

POSITION OVERVIEW

In this role, you will provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

You will gain further experience working in a corporate IT Team. Working with the existing helpdesk team to offer 1st line support over the telephone or on site.

We can provide the successful candidate a great platform to learn, with the potential for further certifiable training available to give them the tools and real-world experience to succeed.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

Able to replace HW components when faulty.
Install, and configure PCs, laptops, printers, network routers and Wi-Fi.
Investigation and resolution (first time fix) of common desktop issues (e.g. printing issues, account lockouts, etc.)
Log all help desk interactions
Identify and escalate situations requiring urgent attention
Admin Tasks e.g. create new users, action leavers, IT Procurement.
Liaise with external technicians and suppliers when necessary.
Being able to trouble shoot and resolve problems remotely or on customer’s site.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen, and a fast learner.
Team player.
Problem Solver.
Organised.
Good attention to detail.
Ability to follow instructions.

Required:

Good knowledge of Hardware for PCs, laptops, printers and networks.
Good knowledge of printer repairs.
Good understanding of windows setup on PCs and laptops.
Knowledge of Anti-Virus. Can install and configure.
Being able to communicate well with the customers face-to-face and remotely.
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

IT Hardware Engineer Apprentice

Apply

POSITION OVERVIEW

We are looking for a IT Hardware Engineer Apprentice to modify the hardware components for our computers.

You will evaluate existing computer systems and use complex problem-solving skills to improve models.

By updating our systems and improving the components, layout and design you will increase the efficiency of our systems and ultimately allow us to work to a higher standard.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Assess customer needs and offer clients technical support.
Spend your time in the team studying existing models in order to detect flaws and inconsistencies as well as pinpoint areas of improvement.
Document your findings.
Submit reports analyzing problems along with recommendations for improvements.
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Technical and Mathematically minded.
Problem-solver.
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Excellent technical writing skills.
Good technical and applied mathematical skills for troubleshooting.
Excellent verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

IT Infrastructure Apprentice

Apply

POSITION OVERVIEW

You will work with companies in setting up and maintaining their computer systems and composite hardware, software, and network resources, so that it meets business objectives.

We can provide the successful candidate a great platform to learn, with the potential for further certifiable training available to give them the tools and real-world experience to succeed.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

Reviewing computer systems, documenting any changes made, and making recommendations for improvements.
Learn to work with and configure (in development test environments) – install various network devices and services (e.g., telephony equipment, routers, switches, firewalls, load balancers, VPN, QoS).
Monitor performance and ensure system availability and reliability.
Provide support and troubleshooting to resolve issues.
Learn to work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
Work with engineers to implement security tools, policies, and procedures in conjunction with the company’s security team.
Liaise with vendors and other IT personnel for problem resolution.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Excellent communication skills
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C
Excellent communication and interpersonal skills these are required, and of fundamental importance
Capable of working in a fast paced, dynamic and highly collaborative environment
Excellent customer service orientation required, and successful prior customer service experience would be beneficial
Analytical skills and ability to solve problems
Competency in mainstream technologies including computer configurations, web browsers, the Internet, email

PAY

£13,000

WORKING WEEK

40/week (Monday – Friday, 9:00am – 6:00pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

IT Support Apprentice

Apply

POSITION OVERVIEW

Supporting staff across multiple platforms (PC/Laptop/Tablet/Smart Phone) in a Windows environment, the successful candidate will have the interpersonal skills to work with the current team and have the confidence to handle incidents from the CEO down.

We can provide the successful candidate a great platform to learn, with the potential for further certifiable training available to give them the tools and real-world experience to succeed.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

Logging incidents and service requests
Investigation and resolution (first time fix) of common desktop issues (e.g. printing issues, account lockouts, etc.)
Documenting new fixes and workarounds and ensure these are added to the Knowledge Base
Providing advice and guidance to staff
Admin Tasks e.g. create new users, action leavers, IT Procurement
Upgrade and configure system software
Reporting to 2nd Line Support when necessary
Use diagnostic tools to carry out non-routine diagnoses
Analyse information to diagnose faults using a range of approaches
Rectifying identified faults
Configure and apply specified security tools to identify and prevent breaches of security.
Communicate effectively with customers to enable correct technical advice and guidance to be provided using email, telephone, face to face and remote support tools
Follow organisational procedures for providing both proactive and reactive technical advice and guidance
Liaise with external technicians and suppliers when necessary
Any other duties as required

Key Candidate Attributes:

Keen and willing to learn
Excellent attention to detail, ability to follow instructions
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

Required:

Adhere to our in-house values and culture
Team player/ collaborative
Customer Service oriented
Logical, methodical and structured approach
Personable, friendly and approachable
Demonstrates honesty and integrity
Positive attitude and ability to thrive in a fast paced environment
Excellent communication skills, both oral and written
A natural problem solver with excellent troubleshooting skills
Drive for improvement to enhance business and personal credibility

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

IT Systems & Networking Apprentice

Apply

POSITION OVERVIEW

We need an IT Systems & Networking Apprentice to ensure the integrity of high availability network infrastructure to provide maximum performance for our users.

By developing business knowledge and technical skills you will be able to implement technical strategies, evaluate products and provide a superior level of technical support.

You will work alongside our great IT support team and gain valuable experience.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Install, configure, and support an organization’s local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
Diagnose hardware and software problems, and replace defective components.
Perform data backups and disaster recovery operations.
Maintain network hardware and software.
Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
Support colleagues in network support and client server specialists and plan, coordinate, and implement network security measures.
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Mathematically minded
Organised
Ability to feel comfortable working with different teams, clients and groups of staff
Ability to prioritise your workload
Analytical and a problem solver
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Customer Service skills
The skill to take on a variety of tasks
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Mac Technical Support Apprentice

Apply

POSITION OVERVIEW

You will provide support to 1000’s of users across sites in London.

Working as part of a small team, you will offer support and be the first point of contact for any Mac issues.

This position would suit a junior support candidate who is looking to upscale their skills. The flexibility and mentality to work in a start-up type environment is key and is a great opportunity to get involved in new technologies in a fun working environment with good career progression.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Mac/PC deskside support
Active Directory trouble shooting
Receiving and responding to incoming calls/emails regarding PC’s/Mac hardware, peripherals and software problems.
Documenting all pertinent end user identification information including name, department etc.
Working with end users to identify and deliver required computer service levels
Perform onsite analysis, diagnosis and resolution of complex PC and mac problems for a variety of end users
Global and EMEA VIP support and much more! Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Self-starter
Great interpersonal skills
Excellent attention to detail, ability to follow instructions

Required:

Interest in configuring and troubleshooting Mac desktops and laptops
Interest in mobile device configuration and management
Customer service skills
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

On-site Technician Apprentice

Apply

POSITION OVERVIEW

We are looking for an apprentice to support our Lead Technicians on-site in installing our services and systems for our clients.

You will monitor and maintain our computer systems and networks and diagnose hardware and software faults. You will also solve technical and applications problems, either over the phone or in person.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
Full driver’s license

MAIN DUTIES AND RESPONSIBILITIES:

Assisting the lead technicians on-site installing data networks/audio visual equipment/ CCTV/ lighting systems
Placing orders with suppliers, checking, labelling and storing stock as it arrives
Preparing orders for delivery
Entering engineers’ diary appointments, checking and data entering timesheets and expenses.
Preparing equipment for delivery to engineers on-site
Testing of equipment on-site before hand over to client
Preparation of technical documents for issuing to the team and third parties
Some heavy lifting is required when items are delivered and prepared for engineers.
Prolonged periods of computer usage
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
• Reliable, honest, smart in appearance
• Outgoing personality
• Punctual
• Ability to work as part of a team
• Being able to remain calm under pressure

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C
Good telephone manner
Excellent attention to detail, ability to follow instructions
Exemplary punctuality
An individual who would not be averse to heavy lifting as part of the role

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Systems Administrator Apprentice

Apply

POSITION OVERVIEW

We are looking for an enthusiastic Apprentice to join our London offices as a Systems Administrator Apprentice.

The role will act as first port of call for technical support and as the role develops you will be expected to grow your skills to cope with the varied demand within the business.

A passion for learning and growing in the role is essential.

Desired skills and experience:

Proficiency with managing Mac, Windows or Linux Systems
Knowledge of: Firewalls, Wifi, Security, Data backup & recovery
Awareness of software including DropBox, Slack and Google Apps
Reporting on system statuses and outages
An appreciation of startups
Ability to plan, create and deploy scripts to automate problematic issues in the
business
Experience provisioning and deploying environments for developers (Dev Ops)
Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Upgrade and configure system software.
Maintain operational, configuration, or other procedures.
Maintain data center environmental and monitoring equipment.
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Administrating company software including Slack and Email Apps
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Telecommunications Engineer Apprentice

Apply

POSITION OVERVIEW

In this role, you will develop technical knowledge to provide a range of services and engineering solutions revolving around different modes of communication and information transfer.

Work will be carried out on a project basis with tight deadlines and well-defined milestones for the delivery of project objectives.

You will be involved across all aspects of service delivery, from carrying out feasibility exercises and determining connectivity to preparing detailed, technical and operational documentation.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Carrying out site surveys
Negotiating product requirements with customers
Providing technical guidance to colleagues and other teams
Finding creative solutions to the challenges of network design, mobile communications, data service requirements and internet and network signaling protocols
Attending conferences and seminars to network and keep up to date with the latest developments in the sector;
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Analytical and a problem solver
Business/commercial awareness
Keen and willing to learn
Organised
Adaptability and the ability to learn new skills quickly
The ability to work efficiently and effectively with minimal supervision
Team player
Excellent attention to detail, ability to follow instructions

Required:

Technical ability and knowledge
A good understanding of networks
The capability to concentrate under pressure
Project and people management skills
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Community Manager

Apply

POSITION OVERVIEW

As an online Community Manager, you would be responsible for building and managing online communities, and performing Community management – often around a brand or cause.

You will be the face of the company, by managing communications in both directions for all PR, social media, events, and content creation.

By incorporating online tools and in-person networking, you will create relationships and ultimately build the company’s brand, both online and off.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
Experience with Adobe Creative Suite

MAIN DUTIES AND RESPONSIBILITIES:

Advocating our client brands across social network platforms
Creating written and visual assets for client communications
Managing and engaging daily with our clients’ communities online
Working closely with the account manager and account director to create campaigns and communicate ideas
Spotting trends and news for opportunities to get clients’ brands noticed
Listening to, learning from and engaging with our clients’ stakeholders online (both b2c and b2b)
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions
Computer literate, including Excel skills

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C
Experience with all social media platforms

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Creative Artworker Apprentice

Apply

POSITION OVERVIEW

We are looking for an apprentice with the scope to learn challenging and diverse skills ranging from curating and creating corporate designs, to touching up typography and restructuring image libraries.

You will be required to design print-ready artwork or be called upon to apply a certain design style across a range of printed material.

Desired skills and experience:

Knowledge of Illustrator and InDesign
Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Providing artistic direction on projects.
Strategic planning for future projects.
Creative and promotional marketing services.
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Naturally artistic person
Eye for design
Passion for creative imagery and endless supply of ideas
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Exposure to experience in Adobe Photoshop
Good communication skills to ensure planning schedules run smoothly
A good understanding of brand and corporate guidelines.
Great progress reporting skills at every stage of the design and artwork process.
Methodical approach to archiving images and artwork.
Experience in creating digital art and assets (such as web banners).
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Creative Project Management Apprentice

Apply

POSITION OVERVIEW

An independent digital marketing agency that specialises in both online marketing and design.

We’re looking for a passionate and creative person who can embrace our property vision to shape and deliver our upcoming projects.

We need you to help manage of the implementation of a major new clients for the business.

Desired skills and experience:

Knowledge of Agile and Waterfall
Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Boarding the new clients
Change management
Keeping clients informed
Communicate with stakeholders
Good judgement regarding estimation, costing, measuring and reporting on the financial details of a project
Work with them to create comprehensive project plans.
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Confident, passionate and enthusiastic
Adaptive and responsive
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Good understanding of technical development and the processes required to deliver websites and digital campaigns.
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Digital Marketing Apprentice

Apply

POSITION OVERVIEW

The Digital Marketing position reports to the Head of Marketing. This role can be satisfied by an apprentice wanting to gain a working knowledge of the marketing function, with the desire to move into a more senior marketing position.

The Marketing Executive is to provide hands on deliverables and get involved with all the areas of marketing and campaigns – from strategy, planning and execution to analytics and reporting; and add value to our sales and marketing function.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Support the sales team with an overarching focus on lead generation
Assist the delivery of individual marketing campaigns
Events: Planning, to execution and post event analysis
Manage social media activity where appropriate. Research hashtags for use within campaigns and assist ‘growth’ of followers
Assist the creating of both on and offline content and collateral
Accurate reporting (Marketing KPI’s)
SEO and writing for web
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Familiar with the use of online marketing tools like; Hubspot, Mailchimp, Google analytics, Salesforce, Eventbrite, Trelly, Twitter analytics, LinkedIn sponsored
An understanding of the marketing strategy to which the Marketing Executive role contributes to
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

40/week (Monday – Friday, 9:00am – 6:00pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

IT Graphic Design Apprentice

Apply

POSITION OVERVIEW

We are looking for a Graphic Design Apprentice to take responsibility for supporting the Tech team with design work ranging from mock ups to support on presentation design.

There may be opportunities when time allows to work on more graphic lead projects such as adverts, web banners, POS and flyers.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels
Knowledge of Illustrator and InDesign

MAIN DUTIES AND RESPONSIBILITIES:

Adding in images, videos, meta-data etc.
Maintain our branding and keep it consistent.
Work with our Art Director on current projects.
Design and production of leaflets and brochures for new and existing products, seeing the product through to print stage.
Create and revise digital and print material for distribution purposes.
Edit existing material to adapt the needs of current marketing campaigns.
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Organised
Ability to manage both others and their own time effectively, whilst juggling multiple work streams
Confident self-starter who’s able to hit the ground running
Flair for creativity
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Use of Photoshop.
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Digital Marketing/Sales Apprentice

Apply

POSITION OVERVIEW

We’re looking for a fun, creative and ambitious new member of the team to carry out two different and complimentary roles.

Firstly, we are looking for someone with a creative streak and an eye for detail who will work on soft marketing for us. This part of the job is all about great online marketing, you need to be able to use the data we gather from our clients and execute responsive online strategies.

This role is very creative and dynamic, it’s a real learning curve, from basic web skills, to Photoshop, design and data analysis, you’ll be learning a ton while you work. We don’t expect you to know any of this when you start and we welcome people who don’t come to the table with all these skills, we just want someone who’s keen to learn, determined to succeed and more than anything is results driven. When you get this part right, you really see great results.

Sales gets a bad rep but in this case it’s a chance to take on real responsibility and become a serious revenue generator for the company. It’s an active role and we’re looking for someone who has the confidence to try new things and likes meeting new people.

On completion of this apprenticeship the candidate will have gained valuable skills and experience that could then be transferred straight on to the workplace.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:
Marketing:

We might ask you to design and coordinate a series of Facebook and Instagram ad campaigns that tie in with our current message and our overall brand.
Once confident, designing each part of the ad campaign yourself, choosing the images, creating the layout, and creating an overall strategy for the execution of the campaign, who to target, when to target them, how to convert Facebook views of a video into clicks to website and eventually into orders.
You would then manage the project and feed back to us on what was working and be agile about what wasn’t.
Using Google and Facebook analytics, draw and interpret information from that data and then present it back to us.

Sales:

This part of the job is incredibly dynamic, you’ll be out and about, talking to people about our company. This part of the job is all about great interpersonal skills, having a strong process and a good pitch that’s been well prepared.
You’ll start by making a market plan and then you’ll go in person and pitch directly to gain new corporate customers.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions
Computer literate, including excel skills
Confidence, but confidence that comes from good research and preparation. You may not start out confident, but that’s a good thing because confidence is something you develop as you gain understanding and knowledge about a process and a product, we are looking for someone who wants to grow that knowledge about who we are and confidently convey it to potential clients.
Bounce back, people don’t always say yes, no matter what you say, being resilient is essential
Tidy and on time, when you set up meetings with someone, being on time and looking tidy helps to make a good impression and represents the brand well.
Attention to detail, when it comes to web and print, attention to detail over spelling and grammar, the correct dates. makes a big difference
Quick learner, by the end of your first three months we’d like it if you had been able to learn how to use Photoshop, Illustrator, mail chimp and power editor. We’ll be on hand to help you learn these skills but we expect that 80% of your learning will be self-driven and in response to tasks you have to complete. This means that part of the job will be being able to effectively onboard new skills in response to tasks using online tutorials and help blogs

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Online Content Curator

Apply

POSITION OVERVIEW

You will collect the most relevant data to share on blogs, websites and through social media by continually finding, grouping, organising and sharing the best and most relevant content on a specific issue online.

You will help to add a voice and point of view to help businesses connect with their customers – creating an entirely new dialogue based on valued content rather than just brand created marketing messages.

On completion of this apprenticeship the candidate will have gained valuable skills and experience that could then be transferred straight on to the workplace.

Desired skills and experience:

Familiarity with video editing using Final Cut Pro beneficial
Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
Familiarity and understanding of online analytics and SEO tools beneficial

MAIN DUTIES AND RESPONSIBILITIES:

Assist with the development of a content planner
Advise and report on online growth strategies
Deliver high quality on-brand text and content
Support guest bloggers and writers
Work with the Social Media Manager to engage our audience and amplify content
Coordinate with other media and PR to grow our online footprint
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions
Creative flair

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C
Good English copywriting, editing and proof-reading skills
Experience with online editing, publishing and writing
Good organisational skills with the ability to multitask and meet deadlines
Creative thinking, solution orientated, can do attitude
Self-starter and able to work without supervision

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Product Development Apprentice

Apply

POSITION OVERVIEW

Working closely with team, the Product Development Apprentice will be involved in the creation of clear and engaging multimedia resources and products for our group of companies. This includes, but is not limited to resources for our clients and multimedia marketing collateral.

The Product Development Apprentice will also play a critical role in the production of online content, marketing materials and other resources for our companies.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Meet weekly with the Head of Product Development to establish the actions required for the week ahead and to review the previous week’s actions.
Prepare resources for all products and ensure that these are appropriately formatted, presented and stored.
Present ideas for engaging learning methods and materials.
Complete any other product development tasks requested by employees.
Collate feedback on current resources and content and make required amendments and developments.
Answer, screen and transfer inbound telephone calls, take and pass on relevant messages and present an excellent image of the company in doing so.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Provide support and guidance to candidates on work experience with the LDN Group e.g. InDesign, Adobe, PowerPoint, Premier Pro.
Comply with company policies and procedures on Health and Safety, Safeguarding, Equal Opportunities and undertake relevant training in these areas to ensure competence and compliance.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions

Required:

Ability to confidently operate office equipment
A genuine & demonstrable interest / enthusiasm for ICT and design
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Production & Accounts Apprentice

Apply

POSITION OVERVIEW

We create compelling video campaigns that engage & entertain, whilst always keeping our focus on results & conversion.

We’re passionate about video. It is the most engaging, informative, entertaining & responsive content format available.

We create personalised, targeted video experiences for your audience. We use SEO and paid media to serve the right content at the right time to your potential customers and drive viewers to your site, not YouTube. Once on your site we optimise your videos to increase dwell time and on-page conversion.

Desired skills and experience:

Ideally have or be willing to learn Adobe Premiere
Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

Managing the production schedule through cloud based system.
Producing work breakdown sheets once a scope of work is signed off
Liaising with clients, attending meetings
Managing the directors’ diary and meetings
Supporting bringing together proposals, scope of work, work breakdowns
Managing final delivery of files, films etc.
Booking freelance staff and managing the delivery of their work on time and on budget
Carrying out production research – locations, presenters, studios, equipment hire
Producing production call sheets, assisting producers with production planning and shooting scripts
Use of Hard drives, backups, digital storage, organisation
Managing exports from a wide range of media, then producing reports for clients
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.

Key Candidate Attributes:

Clear and organised, know how to prioritise workload and manage schedule for delivery of work on time and on budget
Able to work on several aspects of the job at one time.
People person
Adaptable style
Working with different people, different skillets
Confident self-starter
Have a good telephone manner and excellent written communication skills.
A curious mind
A passion for art, design, film & music
Team player
Excellent attention to detail, ability to follow instructions

Required:

Facilitating the delivery of all of projects
Raising and chasing invoices, tracking expenses, reviewing estimates v actual costs
Producing client status reports
Keep on top of and manage incoming emails
Proficient in Apple Pages, Keynote, Numbers – or Microsoft Office
Proficient with Apple Macs
Stakeholder management both internally and clients
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Social Media Apprentice

Apply

POSITION OVERVIEW

Are you obsessed with Twitter, Facebook and just any other social network that captures your eye? Then our opportunity may be just the right one for you. We are looking for a young person to ultimately take complete ownership of our social media presence (once trained and confident), to perform PPC campaigns, work on video and some PR pieces, to increase customer loyalty and affinity through social media and to reach out to new clients.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry
A Levels / AS Levels

MAIN DUTIES AND RESPONSIBILITIES:

Daily management of social media channels – Twitter, Facebook, Instagram, Pinterest and LinkedIn
Help us explore new social media channels, e.g. Snapchat
Creating engaging video content for our clients and using both YouTube and Vimeo
Creating engaging copy for blogs
Help draft and execute email campaigns
Attend events as a representative of our company
Monitor hashtags and key accounts for mentions of our app and related topics
Any other duties as may be reasonably required by the purview of the post.

EXPECTATIONS AFTER:
One Month:

Familiarisation with CRM, SmartSheet, Base Camp and internal processes.

Three Months:

Sending your own content created for blogs and marketing for venues & events to be reviewed before being published.
Learning about marketing strategies.

Six Months:

Independently working on your own campaigns and creating your own content from concept through to finished product.
Sending RFI’s & RFP’s.

Key Candidate Attributes:

Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions
Computer literate, including excel skills

Required:

Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£13,000

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Social Media & Graphic Design Apprentice

Apply

POSITION OVERVIEW

The ideal applicant will have an interest in working in the graphics/web industry and be able to demonstrate their understanding of graphics software packages including Adobe Creative Suite, for a variety of products and activities such as websites, advertising, posters, product, corporate communications and brand identity.

Additionally, a working understanding of artwork preparation for websites and html would be advantageous as well as experience of using social media platforms.

On completion of this apprenticeship the candidate will have gained valuable skills and experience that could then be transferred straight on to the workplace.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

Divide time between web development, design and maintenance using website templates
Provide social media content for existing websites, monitor SEO procedures
Design using templates to create visually appealing websites
Work to ensure goals and needs are met in the design process
Provide design and logistic advice on what each website will need
The role involves listening to clients and understanding their needs before making design decisions.
Sharing projects via our range of different social media platforms
Answer customer queries via phone and email
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Creative flair
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions
Computer literate, including excel skills

Required:

Good communication skills
Confident
Good time keeping skills
Working within deadlines
Prioritising work load
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£250/week incl reimbursement of travel costs

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Digital Marketing & Graphic Design Apprentice

Apply

POSITION OVERVIEW

As our apprentice, you will learn everything from writing marketing material for emails; creating posters, banners and interactive videos for events, which also includes doing website updates, social media posts and retargeting campaigns.

On completion of this apprenticeship the candidate will have gained valuable skills and experience that could then be transferred straight on to the workplace.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

Managing your own workload from start to finish.
Creating your own designs and putting them into production.
Pack designs, process orders and also handle sales.
Share products on social media and expand our audience.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Someone with passion for all things digital
Someone with keen eye for detail
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions
Computer literate, including excel skills

Required:

Excellent spelling and grammar
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£250/week incl reimbursement of travel costs

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

Apply

Hardware Technician Apprentice

Apply

POSITION OVERVIEW

We are looking for someone who has an interest in the Hardware side of IT and who likes solving problems. You will help find the correct software and hardware problems for our staff and also our external clients.

On completion of this apprenticeship the candidate will have gained valuable skills and experience that could then be transferred straight on to the workplace.

Desired skills and experience:

Experience working in an office/business environment
Someone who has a passion or at least an interest in the industry

MAIN DUTIES AND RESPONSIBILITIES:

To load software and hardware onto computers
Installing and managing printers in a PC/network environment.
Offering technical assistance if and when appropriate
Repair & reconditioning of computer equipment, parts & associated equipment.
Testing & determining the reasons for breakdown of equipment.
Equipment installations & support at customer sites.
Resolve administrative problems and enquiries and give written and oral responses to routine enquiries received from external parties.
Any other duties as may be reasonably required by the purview of the post.

Key Candidate Attributes:

Problem solver
Diligence
Good interpersonal skills
Process driven
Keen and willing to learn
Team player
Excellent attention to detail, ability to follow instructions
Computer literate, including excel skills

Required:

Good telephone manner
Excellent written and verbal communication skills
Skills in problem solving, organisation and planning
IT Literate; proficient with Microsoft office applications proficiency, especially Word & Excel
5 GCSE’s at grade A* to C

PAY

£250/week incl reimbursement of travel costs

WORKING WEEK

37.5/week (Monday – Friday, 9:00am – 5:30pm)

BENEFITS

Expenses: Reimbursed expenses, as authorised by line manager
Annual Leave: 20 days plus Bank Holidays

ELIGIBILITY

In most cases, candidates will be eligible if they:

Are aged between 16 and 23
Have NOT achieved a qualification at level 4 or higher. Unfortunately, university graduates cannot apply.

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Digital & Creative

Programme Overview

Tech City Stars Digital & Creative Apprentices develop the skills needed to plan, develop, deliver and evaluate successful digital campaigns.

Apprentices gain proficiency and practice in business theory, tools and techniques to plan and implement successful campaigns and well as the technical skills to develop and position effective and engaging content.

The training focuses on 4 key areas:

Personal Branding
Strategic planning, Trello, Agile, Design, Blogging
Digital Marketing
Google Analytics, Ecommerce, Campaign Monitoring, Technical Writing
Graphic Design
Design process, Photoshop, Illustrator
Web Design & Development
HTML, CSS, Javascript, Design, UX

Qualifications in this course

Apprentices work towards their qualifications during their morning classroom sessions, once a week. They recieve full support from their dedicated Learning & Development Specialist to review and track progress. At the end of the apprenticeship, they will achieve the following qualifications:

Advanced Apprenticeship for IT, Software, Web & Telecoms Professionals
Edexcel Level 3 Diploma in Professional Competence for IT, Software, Web & Telecoms Professionals
Edexcel Level 3 Diploma in IT
Level 2 Functional Skills Maths, English & ICT (if required)

Delivery Model & Duration

This Apprenticeship takes 13 months to complete
Morning classroom sessions are delivered once a week
Monthly Visits & Pastoral Support from LDS

Curriculum Areas

Web Design & Development

At the beginning of this 3 month block the Apprentice, Manager and Learning & Development Specialist will agree a specification for a website. The Apprentice will build the new site from scratch in Sublime text whilst exploring development methods and technologies of their employer. During the project, the apprentice will be responsible for mapping the project lifecycle from initial concept, to production, testing and delivery. As a minimum, sites will contain custom HTML and CSS as well as JavaScript. All sites will have regard for the relationship between design and development.

Digital Marketing

Apprentices will develop their knowledge of marketing in the digital age. The block will cover managing corporate social media channels and developing analytics skills. Learners will be required to use code snippets to feed a bespoke Google Analytics table, and to use Excel to analyse and present this information to stakeholders. Apprentices will develop content production skills, including technical writing skills (blogging format, effective copy, brand profiling). Where possible apprentices will implement graphics-communications theory and it’s application in the workplace as part of a content marketing strategy.

Graphic Design

During this 3-month block apprentices will create a set of comprehensive graphics suitable for use in print and online. To facilitate this the Apprentice, Manager and LDS will identify promotional material that the Apprentice can create. The Apprentice will learn the principles of graphic and media design, and create projects for print and web (including animated gifs) using Photoshop. Where appropriate, other software and online tools will be used.

Personal Branding

Apprentices will learn about managing their digital footprint and manage a project to raise their professional profile online. Apprentices will learn about establishing themselves as an authoritative voice on social networking sites, building a relevant following and leveraging it to generate interest and discussion online. They will also use Project Management tools (e.g. Trello), Analytics (Google Analytics) and Business Intelligence Platforms to plan, implement, monitor and measure the impact of their campaign.

The Process

Who is it for?

The Tech City Stars Digital and Creative Apprenticeship (Level 3) is for young people with a passion for the digital industry. Candidates should be actively seeking work in the sector and be able to demonstrate their energy, enthusiasm and willingness to learn. Ideal candidates will be able to present a portfolio of work (this could include school projects, personal blogs and other digital projects). If you’re passionate about getting a job in the digital industry, willing to work hard, and want to carve out a long-lasting career, then an apprenticeship is for you.

What comes before the apprenticeship?

The Tech City Stars Career Kickstarter is our awesome, day-long course which gives young people the opportunity to meet with and get to know employers. It starts with a morning of practicing your interview techniques and building confidence. In the afternoon, we invite employers to join candidates for a light lunch. This is followed by elevator pitches from employers and candidates, and an afternoon of speed interviews!

Takeaways

Upon completion of this apprenticeship with Tech City Stars, apprentices will receive the following:

Advanced Apprenticeship for IT, Software, Web & Telecoms Professionals
A year of highly valuable work experience in an industry leading company
A network of friends, colleagues and contacts upon which to build a career
Dedicated 1 – 2 – 1 support and guidance both in the workplace and out
Portfolio of work including website, graphic products, campaign planning and analytics

Progression

75% of apprentices who achieve a Tech City Stars apprenticeship go on to be offered a permanent role with their employer. Those who are not offered a permanent role have access to dedicated support to work out their next step. Those who continue to work can expect to start earning more money and to dvelop into roles such as Digital Marketing Assistant/Executive. There are various professional certifications that learners can study on completion, including specialist Level 4 apprenticeships or industry qualifications such as Google Squared.

Web & Software Development

Programme Overview

Tech City Stars Web & Software Development Apprentices develop the skills needed to implement the Software Development Life Cycle (SDLC). As part of this, they learn to undertake an information management system analysis, and produce a web application, database, and website, producing required documentation.

The Apprentice will be involved in Front and Back End Development with focus on the fundamentals of languages, IDE, database design, graphics and development methodologies:

The training focuses on 4 key areas:

Web Design & Development
HTML, CSS, JavaScript, JQuery, Agile vs Waterfall, Adobe Suite
Project Planning & Database Design
MySQL (DMLDDL), Schemas, Trello, SDLC Documentation
App Development
UML, Algorithms, Java, C++, C#, NetBeans, Eclipse/Visual Studio
Information System Development
Business Processes, Investigation Methods, Data Flow Diagrams, Development Methodologies

Qualifications in this course

Apprentices work towards their qualifications during their morning classroom sessions, once a week. During this time, apprentices will sit a range of exams, complete assignments and compile a portfolio of work. They receive full support from their dedicated Learning & Development Specialist to review and track progress. At the end of the apprenticeship, they will achieve the following qualifications:

Advanced Apprenticeship in IT, Software, Web & Telecoms Professionals
Edexcel Level 3 Diploma in Professional Competence, IT, Software, Web & Telecoms Professionals
Edexcel Level 3 Diploma in IT
Level 2 Functional Skills Maths, English & ICT (if required by eligibility rules)

Delivery Model & Duration

The Apprenticeship takes 13 months to complete
Morning classroom sessions are delivered once a week
5 hours per week of self directed study time
Monthly Visits & Pastoral Support from LDS

Curriculum

Project Planning & Database Design

During this 3-month block apprentices will concentrate on designing and developing a working database with defined specifications, using suitable development methodologies. Apprentices look in-depth at the concepts, logic and functionality of databases. They will use Entity Relationship Diagrams and Schemas to design the database using MySQL (DDL & DML) or any other preferred database. The Apprentice monitors the progress of the Project using relevant project management tools such as Trello and will be required to implement changes working within a team of developers.

Web Design & Development

At the start of this 3 month block the Apprentice, Manager and Learning & Development Specialist will agree a specification for a Website. The Apprentice will conduct a full investigation of the requirements and as a result will produce a specification document & list of resources required for the project. The Apprentice will design and develop the website with all the required documentation using HTML and CSS, adding interactivity using Javascript.

Detailed Content Blocks

App Development

The Apprentice, Manager & Learning & Development Specialist will meet to see if there is an opportunity for the Apprentice to develop a relevant and useful application for the company. During the project planning stage, the apprentice will follow a development methodology used in the workplace. The Apprentice will learn about writing algorithms and various programming paradigms, such as procedural & object oriented programming. Development work will be completed in Java/C++/C# using NetBeans/Eclipse or Visual Studio as the IDE.

Information System Development

Apprentices will complete an investigation of requirements for an IT System in the workplace. Apprentices will be able to evaluate the current system, recognise problems, and produce a requirements specification for the proposed solution. Apprentices will produce the designs for the solution using data flow diagrams where system entities, processes, data flow, and data storage will be represented.

The Process

Who is it for?

The Tech City Stars Web and Software Apprenticeship (Level 3) is for young people with a passion for the tech industry. Candidates should be actively seeking work in the sector and be able to demonstrate their energy, enthusiasm and willingness to learn. Ideal candidates will be able to present a portfolio of work (this could include personal or education-related software development projects) and be able to demonstrate an element of self-taught knowledge. If you’re technically minded and have a desire to make some of the software that drives the modern world, then this apprenticeship is a great option for you!

What comes before the apprenticeship?

Takeaways

Upon completion of this apprenticeship with Tech City Stars, apprentices will receive the following:

A year of highly valuable work experience in an industry leading company
A network of friends, colleagues and contacts upon which to build a career
Dedicated 1 – 2 – 1 support and guidance both in the workplace and out
Portfolio of work including website, application, database, project management techniques and business analysis documentation.

Progression

75% of apprentices who achieve a Tech City Stars apprenticeship go on to be offered a permanent role with their employer. Apprentices can progress onto the Tech City Stars Level 4 Software Developer Apprenticeship. Those who are not offered a permanent role have access to dedicated support to work out their next step. Those who continue to work can expect to start earning more money and to develop into roles such as Web Developer/ Junior Software Developer.

IT Support & Networks

Programme Overview

Tech City Stars IT Support & Networking Apprentices develop the skills needed to provide IT support and troubleshoot to serve both internal and external customers. Apprentices gain proficiency and confidence in computer networking and communication, including set up and maintenance of PC’s and networks, suggesting and providing IT solutions.

The training focuses on 4 key areas:

Computer Networking
Communication Principles, Network Security, Implement Own Network, MTA: Networking Fundamentals
Help Desk
Information Management Systems, Fault Remedies, Identify Actionable Trends
IT Systems Security
Network Security, Windows Firewall, WPA2 Technologies, Kali Linux, MTA: Security Fundamentals
PC Maintenance
Computer System Components, Windows Operating Systems, System Performance

Qualifications in this course

Advanced Apprenticeship in IT, Software, Web & Telecoms Professionals
Edexcel Level 3 Diploma in IT, Software, Web & Telecoms Professionals
Edexcel Level 3 Diploma in IT
Level 2 Functional Skills Maths, English & ICT (If required)
MTA Networking Fundamentals
MTA Security Fundamentals

Delivery Model & Duration

This Apprenticeship takes 13 months to complete
Morning classroom sessions are delivered once a week
5 hours per week of self directed study time
Monthly Visits & Pastoral Support from LDS

Curriculum Areas

Computer Networking

The aim of this block is for Apprentices to understand the communication principles of computer networks, know the elements of data communications systems, investigate the OSI/TCP IP model and develop the skills to be able to make and test cat 5 UTP cables. Apprentices will then implement their own network using a switch, a direct connection method and a Wireless Access Point. Learners will also understand the key components of networked systems, know about network protocols and the services provided by network systems. Finally, apprentices will develop the skills required to ensure network security using Windows Server 2012 R2 and Active Directory Domain Services and Group Policy object.

Help Desk

In this block apprentices will be inducted into a mock help desk support role using simulated work processes and escalation policies along with an information management system to store and log fault calls. Apprentices will be required to gather the information required to provide advice and guidance and will then select and apply fault remedies to IT systems by communicating advice and guidance to clients. Finally Apprentices will use IT tools to produce management information that will then be used to identify actionable trends and make suggestions to improve a help desk service.

ICT Systems Security

Apprentices will spend this part of their course learning about the organisational aspects of network security, the types and sources of network attacks and the impact of potential threats to IT systems. Apprentices will also learn about how organisations can keep systems and data secure. In the second half of the block, apprentices will configure Windows firewall rules and will be taught to apply system security in a wired and wireless environment using file encryption and WPA 2 technologies. In the final part of this block, apprentices will install and configure Kali Linux in virtual environment and attempt to hack a WEP protected WAP.

PC Maintenance

During this block, each apprentice will come to understand the components of computer systems and be able to make hardware changes to a system using safe practices. They will understand why software needs installing or upgrading, be able to install Windows 7, Windows 8.1 and Windows 10 Operating Systems. Following this they will plan and deliver a routine ICT maintenance schedule and monitor and improve system performance using Task Manager, Performance Monitor and Microsoft Baseline Security Analyser.

The Process

Who is it for?

The Tech City Stars IT Support & Networks Apprenticeship (Level 3) is for young people with a passion for the IT industry. Candidates should be actively seeking work in the sector and be able to demonstrate their energy, enthusiasm and willingness to learn. Ideal candidates will be able to talk through their experience of building computers and understanding how they work. If you’re passionate about getting a job in the IT industry, willing to work hard, and want to carve out a long-lasting career, then an apprenticeship is for you.

What comes before the apprenticeship?

Takeaways

Upon completion of this apprenticeship with Tech City Stars, apprentices will receive the following:

Advanced Apprenticeship for IT, Software, Web & Telecoms Professionals
A year of highly valuable work experience in an industry leading company
A network of friends, colleagues and contacts upon which to build a career
A thorough understanding of current networking & security systems
Dedicated 1 – 2 – 1 support and guidance both in the workplace and out
MTA Networking Fundamentals
MTA Security Fundamentals

Progression

75% of apprentices who achieve a Tech City Stars apprenticeship go on to be offered a permanent role with their employer. Apprentices can progress onto the Tech City Stars Level 4 Network Engineer Apprenticeship. Those who are not offered a permanent role have access to dedicated support to work out their next step. Those who continue to work can expect to start earning more money and to develop into roles such as IT Technician, First Line Support Technician, Second Line Support Technician.

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